Please see below some of our frequently asked questions.
Do you ship internationally?
Yes we do. We ship to all countries. Please be aware however that you will be liable for any customs and or tax charges that are applicable and imposed by the country the goods are being shipped to.
Are all your products from natural materials?
We try our utmost best to source only natural or organic materials. Our fabrics contain either cotton, organic cotton, silk, bamboo, hemp and linen. Our amulets and necklaces are made from either crystal, stone, rock, pearls, glass or sterling silver. Our chains are either leather, sterling silver, hemp or waxed cotton. Some of our bamboo products contain a very small amount of elastane in order to give that much needed stretch. All of the material used are shown on the description. All of our product descriptions are located conveniently next to the actual product.
What if my bamboo tops or bottoms don’t fit?
No problem. All we ask is a few things. 1: They be returned in their original packaging with tags attached. 2: They have only been tried on for size; with no wear, tear or marks. 3: You have a valid receipt and 4: You return them within 14 days of receiving the package. Please note that underwear cannot be returned under any circumstances.
Who pays for the shipping costs if I need to return my item if it doesn’t fit?
Just like if you were to buy a product from a brick and mortar store and you needed to take it back to exchange it, you wouldn’t ask the store to pay for your fuel to drive there and back. The shipping costs for sending the product back and for us to send you the correct size back to you will be at your expense. If you are unsure of your sizing or the size of a product, please contact me and I will assist you no problem at all.
What is your refund policy?
We pride ourselves on our products and our workmanship and would be very upset if something we sent wasn’t up to scratch. We are more than happy to issue an exchange if the product contains faulty workmanship within 14 days of receiving it. All we ask is that you have a valid receipt, it has not been used, damaged and does not have any wear and is returned in it’s original packaging. Please also see our return policy.
What if I change my mind about a product after I receive it.
Unfortunately we cannot exchange, refund or issue a store credit for a change of mind once an item has been purchased.
What payments types and credit card types do you accept?
We accept Visa and Mastercard.
Is your store secure?
We hold a 256-bit SSL Certificate which is verified by RapidSSL. The little green lock symbol next to the address bar confirms that our store is secure. The “s” on the end of the http also verifies that this is a secure store.
Are my credit card details safe?
We use a payment gateway called Stripe. Stripe has become one of the safest payment gateways in the world today. Once your purchase is confirmed, your credit card details are then sent to Stripes secure server for processing. We never see or store your credit card details. As an alternative, we also offer PayPal checkout. PayPal is also one of the safest checkout methods used around the world today.
Do you sell wholesale?
Unfortunately no, we do not sell wholesale.
How do I care for my products?
With all of a fabric products, just wash them in a cool wash with similar colours. Silver necklaces should be cleaned with an appropriate jewellery cleaner and cloth. All leather products should not be touched with water. After wearing your leather necklace for some time (generally about 2 weeks) it will start to become more pliable and less stiff. This is great because it sits so much nicer around the neck. Your new Organic Cotton scarves should be hand washed in cool/warmish water and allowed to dry naturally.
Where are you located?
We are located in sunny Brisbane, Queensland, Australia.
Can I come and pick up my products?
Sorry no. We are an online store only. We do not have a facility where you can pick up your goods.