RETURNS AND REFUNDS

We know sometimes things don’t fit, we get it. If you need to return your purchase please read the boring but neccesary info below just so you know what to do in the event that your new purchase doesn’t quiet fit.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

To complete your return, we require a receipt or proof of purchase.

We must receive an email with 14 days advising us as to the reason you would like a refund. Unfortunately a change of mind will not be granted as a reason for a refund or return.

In order to receive a refund the following shall apply.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at love@ltkco.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items that either do not fit or if they are defective or damaged. If you need to exchange it for the same item, send us an email at love@ltkco.com.au. We will via return email advise of the address to send the products to.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We en devour to make the refund/return process as simple and easy as possible and are committed to providing you, our wonderful customer with an excellent service.